Shipping policy

Last updated: September 9, 2026
At Creovia, we want your creative projects to arrive safely and with as little waiting as possible.
Because we offer a growing range of DIY art kits — including diamond painting, pearl art, paint by numbers, accessories, and custom-made products — some items may ship from different fulfillment locations depending on availability, product type, and destination.
Below is everything you need to know about processing, delivery, tracking, and split shipments.
Order Processing
Processing time is separate from shipping time.
For most standard, in-stock products, orders are typically processed within:
1–3 business days
For products that are made to order or require additional preparation, processing may take:
3–7 business days
For Custom Diamond Painting and other personalized products, please allow approximately:
5–10 business days
for artwork preparation, production, and quality checking before shipment.
During high-volume periods such as Black Friday, Christmas, major promotions, or new product launches, processing may take slightly longer.
Business days do not include weekends or public holidays.
Estimated Delivery Times
Delivery times depend on the destination and fulfillment location.
United States
U.S. local stock: approximately 3–7 business days
Overseas fulfillment: approximately 7–15 business days
Canada
Approximately 7–15 business days
United Kingdom
Approximately 5–12 business days
European Union
Approximately 5–12 business days
Australia & New Zealand
Approximately 7–15 business days
Other International Destinations
Approximately 7–20 business days

These timeframes are estimates and begin after your order has been processed and shipped.
Delivery may occasionally take longer because of customs clearance, local carrier delays, extreme weather, peak-season congestion, remote-area delivery, or other circumstances outside our reasonable control.
Local Stock & Overseas Fulfillment
Some Creovia products may be available from a local fulfillment center, while others may ship from an overseas production or fulfillment facility.
Where available, we may display shipping information on the product page, such as:
Ships from U.S. Stock
or
Made to Order / Overseas Fulfillment
Local-stock items will generally arrive faster.
Custom products, selected large-format kits, and some specialty products may require overseas production before shipment.
Orders With Multiple Items
If your order contains several products, they may be shipped separately.
This can happen when:
  • Products are stored at different fulfillment locations
  • One item is available locally while another is made to order
  • Custom and standard products are ordered together
  • Large or specialty items require separate packaging
If your order is split into multiple packages, you may receive more than one shipping confirmation email and tracking number.
You will not be charged additional shipping fees simply because we split your order into multiple packages.
Shipping Costs
Shipping costs are calculated based on:
  • Destination
  • Order value
  • Product size and weight
  • Fulfillment location
  • Available shipping method
Any applicable shipping charge will be displayed at checkout before you complete your purchase.
Free Shipping
We may offer free standard shipping when your order reaches the qualifying order value displayed on our website or at checkout.
Promotional free-shipping thresholds may vary by country or campaign.
Oversized, framed, or unusually heavy products may be excluded from free-shipping promotions where clearly stated on the product page or at checkout.
Tracking Your Order
Once your order has shipped, we will send you a shipping confirmation email containing your tracking information.
Please allow up to 2–5 business days for tracking information to begin showing movement after your shipping confirmation is sent, particularly for international packages.
International tracking may temporarily stop updating while the package is:
  • Moving between countries
  • Awaiting customs clearance
  • Transferring to a local delivery carrier
This does not necessarily mean your package is lost.
Tracking Shows No Movement
If tracking has not updated for:
7 business days for local shipments
or
10 business days for international shipments
please contact us at hello@creoviadiy.com with your order number.
We will review the shipment status and help determine the next step.
Packages Marked as Delivered
Sometimes carriers mark a package as delivered shortly before it physically arrives.
If your tracking shows Delivered but you cannot locate your package, please:
  1. Check around your property and delivery location
  2. Ask household members or neighbors
  3. Check with your building reception or mailroom
  4. Allow up to 2 additional business days
  5. Contact the local carrier using your tracking number
If you still cannot locate the package, contact us at hello@creoviadiy.com and we will help you investigate.
Lost Packages
If a shipment is confirmed lost by the carrier or our logistics partner, Creovia will work with you on an appropriate solution.
Depending on the circumstances, this may include:
  • Replacement shipment
  • Replacement product
  • Store credit
  • Refund
We review lost-package cases individually based on tracking records and carrier confirmation.
Incorrect Shipping Address
Please double-check your delivery address before completing your order.
If you notice an error, contact us as soon as possible at hello@creoviadiy.com.
We can only guarantee address changes before the order enters fulfillment or production.
Once an order has shipped, we may not be able to redirect it.
If a package is returned to us because the shipping address provided at checkout was incomplete or incorrect, additional shipping charges may apply before the order can be resent.
Custom Orders
Custom Diamond Painting and other personalized products require additional preparation before shipment.
Production normally begins shortly after your image and order details are received.
Because these items are created specifically for you:
  • Processing usually takes longer than standard items
  • Custom and standard products in the same order may arrive separately
  • Changes or cancellations may not be possible once production begins
Please review your uploaded image, size, delivery address, and other options carefully before placing your order.
Customs, Duties & Import Taxes
International orders may be subject to local VAT, customs duties, import taxes, brokerage fees, or other charges depending on the destination.
Where taxes or duties are collected by Creovia at checkout, this will be shown before payment.
Where they are not collected at checkout, the recipient may be responsible for charges imposed by local authorities or carriers before delivery.
Creovia does not control customs decisions or charges imposed by local governments.
If you refuse a shipment because of unpaid customs or import charges, any refund will be handled in accordance with our Return & Refund Policy and applicable law.
Delays Outside Our Control
Estimated delivery times are not guaranteed.
Shipping delays can occasionally occur due to:
  • Customs processing
  • Severe weather
  • Natural disasters
  • Carrier congestion
  • Public holidays
  • Peak shopping seasons
  • Strikes or transportation disruptions
  • Incorrect or incomplete address information
  • Remote delivery locations
If your order is significantly delayed, please contact us and we will help investigate.
Pre-Order Products
If an item is marked Pre-Order, the expected shipping timeframe will be displayed on the product page.
If your order contains both in-stock and pre-order products, your order may:
  • Ship separately, or
  • Be held until all items are available
depending on the fulfillment arrangement.
We recommend placing separate orders if you need an in-stock item urgently.
Contact Us
If you have questions about shipping, tracking, or delivery, contact us at:
Creovia
Email: hello@creoviadiy.com
Website: creoviadiy.com
Business / Legal Name: Creovia LLC
Business Address: 30 N Gould St Ste R Sheridan, WY 82801